Terms & Conditions
Terms and Conditions
Introduction
Welcome to Of Walls. By using our website and purchasing products, you agree to comply with the terms and conditions outlined below.
Intellectual Property
All content, images, and artwork on the Of Walls website are the intellectual property of Of Walls and are protected by copyright laws. Any unauthorized copying, reproduction, or distribution of the content is strictly prohibited.
Product Information
Product descriptions, prices, and availability are subject to change without notice. Please note that colors and dimensions of products may slightly vary due to differences in computer monitors and artistic and manufacturing variations.
Ordering and Payment
To place an order, select the desired products, add them to your cart, and complete the checkout process. We accept the following payment methods: Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Shop Pay, Apple Pay, Google Pay, Meta Pay, and Venmo.
Shipping and Delivery
We offer various shipping methods with estimated delivery times. Please note that as our products are made-to-order, delivery times within the US are estimated between 10 and 20 business days, but may vary. Delivery times may be affected by factors outside our control, such as customs delays or inclement weather conditions.
Returns and Refunds
If you wish to initiate a return or exchange, please send an email to info@ofwalls.com to start the process. Returns are accepted within 30 days from receipt of the order. The customer is responsible for return shipping. Once the return is received and inspected, a resolution will be agreed upon. Please note that return shipping fees are non-refundable.
Prohibited Activity
You agree not to engage in any prohibited activity while using our website. Prohibited activities include but are not limited to:
- Unauthorized use or distribution of our content, images, or artwork.
- Any attempt to gain unauthorized access to our website, server, or customer information.
- Violation of intellectual property rights of Of Walls or any third party.
- Engaging in fraudulent or deceptive practices, such as unauthorized use of credit cards or payment methods.
- Posting or transmitting any unlawful, defamatory, or objectionable content.
- Engaging in any activity that disrupts or interferes with the functionality of our website or services.
Privacy and Data Protection
We collect, use, store, and protect customer data in accordance with our Privacy Policy. By using our website, you acknowledge and agree to our data collection practices and use of cookies or tracking technologies.
Limitation of Liability
Of Walls shall not be liable for any direct, indirect, or consequential damages arising from the use of our website or products. Our liability is limited to the value of the customer's order.
Governing Law and Dispute Resolution
These terms and conditions shall be governed by the laws of California, United States. Any disputes or claims arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of California, United States.
By using our website and purchasing products, you agree to adhere to these terms and conditions. If you have any questions or concerns, please contact us at info@ofwalls.com.
ORDERS & PRODUCTS
How can I contact customer support?
You can reach our customer support team by emailing info@ofwalls.com or by filling out the contact form on our website. We aim to respond to inquiries within 24-48 hours.
How can I place an order?
To place an order, simply browse our catalog, select the desired artwork, choose the size and framing options (if applicable), and add the items to your cart. Proceed to the checkout page to complete your purchase.
How long will it take to receive my order?
All Of Walls products are made-to-order. Expect delivery of your order within 10-20 business days day following the first business day after order placement. Shipping delays are common and shipping times may vary.
Can I track my order?
Yes, you can track your order via your tracking ID that is sent with your order shipping confirmation.
What payment methods do you offer?
We offer all major credit cards and payment types including: Visa, Mastercard, Amex, Discover, Diners Club, PayPal, Apple Pay, Google Pay, Shop Pay, Meta Pay, and Venmo.
What paper do you use for art prints?
We use a coated matte paper of at least 189-gsm for all of our prints.
Do you ship internationally?
Yes, we offer international shipping to select countries. Shipping fees and delivery times may vary depending on the destination. During the checkout process, you can enter your shipping address to determine availability and costs.
What is your return policy?
We want you to be completely satisfied with your purchase. If you're not happy with your order, please contact us within 30 days of receiving it to initiate a return. Please note that customized or personalized items may not be eligible for return unless there is a defect or error on our part.
How do I initiate a return?
To initiate a return or exchange, please email our customer support at info@ofwalls.com with your order details and reason for return. Our team will guide you through the return process and provide instructions on how to proceed.
What happens if my order arrives damaged?
We take great care in packaging and shipping our products to ensure they arrive in perfect condition. However, if your order arrives damaged, please contact us at info@ofwalls.com immediately with photos of the damaged package and items. We will work with you to resolve the issue promptly.
Do you offer refunds?
Refunds are offered in certain cases, such as when an item is out of stock or if there is a manufacturing defect. Please contact our customer support team for more information or assistance with a return.
Can I cancel or modify my order?
We strive to process and ship orders as quickly as possible, so we cannot guarantee the ability to cancel or modify your order. If you need to cancel or modify your order, please reach out to us immediately. We will do our best to accommodate your request if the order has not yet been processed.
WORK WITH US
Can I sell my work on Of Walls?
We appreciate that you'd like to be a part of our team! We welcome all artists to apply to sell their work on Of Walls. The easiest way is to send an application via our form "Submit Your Work" or send an email to info@ofwalls.com. We are constantly looking for new talent and are happy to receive new submissions.
Do you offer wholesale or bulk discounts?
Yes, we offer wholesale and bulk pricing options for qualified customers or businesses. Please contact our wholesale team at info@ofwalls.com for more information.
Do you have a Trade Program?
Certainly! At Of Walls, we value collaboration and partnerships with interior design and hospitality groups. We offer a trade program specifically designed to cater to the unique needs of professionals in these industries. If you are interested in working together and exploring the benefits of our trade program, we encourage you to reach out to us at info@ofwalls.com. Our team will be delighted to discuss how we can support your projects and create a mutually beneficial partnership.
