FAQs

ORDERS & PRODUCTS

How can I contact customer support?

You can reach our customer support team by emailing info@ofwalls.com or by filling out the contact form on our website. We aim to respond to inquiries within 24-48 hours.

How can I place an order?

To place an order, simply browse our catalog, select the desired artwork, choose the size and framing options (if applicable), and add the items to your cart. Proceed to the checkout page to complete your purchase.

How long will it take to receive my order?

All Of Walls products are made-to-order in the USA. Fulfillment takes between 3 and 5 business days. Expect delivery of your order within 5-7 business days following your shipping confirmation. Shipping delays are common and shipping times may vary.

Can I track my order?

Yes, you can track your order via your tracking ID that is sent with your order shipping confirmation.

What payment methods do you offer?

We offer all major credit cards and payment types including: Visa, Mastercard, Amex, Discover, Diners Club, PayPal, Apple Pay, Google Pay, Shop Pay, Meta Pay, and Venmo.

What paper do you use for art prints?

All Of Walls products are printed on museum-quality acid-free 230 g/m² Archival Matte fine art paper. Every purchase is made-to-order in the USA to ensure quality.

We use industry-standard Giclée printing technology for the highest quality detail and color reproduction.

Do you ship internationally?

We currently only offer shipping within the United States.

What is your return policy?

We want you to be completely satisfied with your purchase. If you're not happy with your order, please contact us within 30 days of receiving it to initiate a return. Please note that customized or personalized items may not be eligible for return unless there is a defect or error on our part.

How do I initiate a return?

To initiate a return or exchange, please email our customer support at info@ofwalls.com with your order details and reason for return. Our team will guide you through the return process and provide instructions on how to proceed.

What happens if my order arrives damaged?

We take great care in packaging and shipping our products to ensure they arrive in perfect condition. However, if your order arrives damaged, please contact us at info@ofwalls.com immediately with photos of the damaged package and items. We will work with you to resolve the issue promptly.

Do you offer refunds?

Refunds are offered in certain cases, such as when an item is out of stock or if there is a manufacturing defect. Please contact our customer support team for more information or assistance with a return.

Can I cancel or modify my order?

We strive to process and ship orders as quickly as possible, so we cannot guarantee the ability to cancel or modify your order. If you need to cancel or modify your order, please reach out to us immediately. We will do our best to accommodate your request if the order has not yet been processed.

WORK WITH US

Can I sell my work on Of Walls?

We appreciate that you'd like to be a part of our team! We welcome all artists to apply to sell their work on Of Walls. The easiest way is to send an application via our form "Submit Your Work" or send an email to info@ofwalls.com. We are constantly looking for new talent and are happy to receive new submissions.

Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk pricing options for qualified customers or businesses. Please contact our wholesale team at info@ofwalls.com for more information.

Do you have a Trade Program?

Certainly! At Of Walls, we value collaboration and partnerships with interior design and hospitality groups. We offer a trade program specifically designed to cater to the unique needs of professionals in these industries. If you are interested in working together and exploring the benefits of our trade program, we encourage you to reach out to us at info@ofwalls.com. Our team will be delighted to discuss how we can support your projects and create a mutually beneficial partnership.