Shipping & Returns
Shipping Policy:
We offer standard shipping to the United States with an estimated delivery time of 10-20 business days. Please note that our products are made-to-order, which may contribute to the delivery timeframe. We strive to ensure that your items are carefully crafted and reach you in perfect condition.
Return Policy:
We want you to be completely satisfied with your purchase from Of Walls. If for any reason you need to initiate a return or exchange, please contact our customer support team at info@ofwalls.com within 30 days of receiving your order. To be eligible for a return or exchange, items must be unused and in their original packaging.
Returning Damaged or Defective Items:
In the unlikely event that your order arrives damaged or defective, please reach out to our customer support team as soon as possible. We will guide you through the return process and resolve the issue promptly. We may request photos or additional information to assist with the evaluation and resolution of the problem.
Exceptions and Non-Returnable Items:
Please note that personalized or custom-made products are not eligible for return unless there is a defect or error on our part. These items are created specifically for you and cannot be resold. If you have any concerns about a personalized order, please contact our customer support team, and we will be happy to assist you.
Initiating a Return or Exchange:
To initiate a return or exchange, please contact our customer support team at info@ofwalls.com. Provide your order details and the reason for the return or exchange. Our team will guide you through the necessary steps and provide you with further instructions.
Responsibility for Return Shipping Costs:
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method and obtaining proof of shipment for your reference. Upon receiving the returned item, we will process your refund or exchange accordingly.
Refund Options:
Refunds will be issued to the original payment method used for the purchase. If you prefer store credit, please let us know, and we will be happy to accommodate your request.
Contact Information:
If you have any questions or concerns regarding our shipping or return policies, please don't hesitate to contact our customer support team at info@ofwalls.com. We are here to assist you and ensure your shopping experience with Of Walls is exceptional.
SHIPPING & RETURNS FAQS
How can I contact customer support?
You can reach our customer support team by emailing info@ofwalls.com or by filling out the contact form on our website. We aim to respond to inquiries within 24-48 hours.
How long will it take to receive my order?
All Of Walls products are made-to-order. Expect delivery of your order within 10-20 business days day following the first business day after order placement. Shipping delays are common and shipping times may vary.
Can I track my order?
Yes, you can track your order via your tracking ID that is sent with your order shipping confirmation.
Do you ship internationally?
Yes, we offer international shipping to select countries. Shipping fees and delivery times may vary depending on the destination. During the checkout process, you can enter your shipping address to determine availability and costs.
What is your return policy?
We want you to be completely satisfied with your purchase. If you're not happy with your order, please contact us within 30 days of receiving it to initiate a return. Please note that customized or personalized items may not be eligible for return unless there is a defect or error on our part.
How do I initiate a return?
To initiate a return or exchange, please email our customer support at info@ofwalls.com with your order details and reason for return. Our team will guide you through the return process and provide instructions on how to proceed.
What happens if my order arrives damaged?
We take great care in packaging and shipping our products to ensure they arrive in perfect condition. However, if your order arrives damaged, please contact us at info@ofwalls.com immediately with photos of the damaged package and items. We will work with you to resolve the issue promptly.
Do you offer refunds?
Refunds are offered in certain cases, such as when an item is out of stock or if there is a manufacturing defect. Please contact our customer support team for more information or assistance with a return.
Can I cancel or modify my order?
We strive to process and ship orders as quickly as possible, so we cannot guarantee the ability to cancel or modify your order. If you need to cancel or modify your order, please reach out to us immediately. We will do our best to accommodate your request if the order has not yet been processed.
